Have you had any good experiences on an airlines lately?
When I traveled to Florida recently, I had a flight attendant who was nice to me and helped me. I have a respiratory problem and if I can sit in the front of the plane, it helps me during the flight. A flight attendant asked another passenger to change seats with me. The switch helped me have a good flight.
I remember being surprised by her help. It's been a long time since I received friendly, helpful customer service from an airline employee.
Like most airline travelers, I'm tired of cramped seating, crowded airplanes, poor food that you have to pay for, and flight delays.
How can you find ratings of airlines to help you pick out airlines with good service and prices?
Check-in ease, seating comfort, on-time performance, and in-flight service are among the survey items discussed in a Consumer Reports article, July 2007. About 23,000 readers told about their experiences on domestic flights. The survey was conducted by the Consumer Reports National Research Center.
JetBlue Airways, Midwest Airlines, Frontier, and Southwest Airlines were highly rated while U.S. Airways was not. The link above discusses general findings from the survey. Detailed ratings are available to subscribers.
The survey also asked travelers to rate the independent ticket-booking Web sites they had used, such as Expedia or Orbitz, as well as the airlines’ own sites. Readers reported little difference among these sites. Almost all were rated about average in overall satisfaction, except for three standouts: the sites operated by JetBlue, Midwest, and Southwest.
Reports on flight delays, mishandled baggage, oversales, consumer complaints, customer service reports to the Transportation Security Administration, and airline reports of the loss, injury, or death of animals during air transportation are offered by a federal agency. The Department of Transportation's Office of Aviation Enforcement and Proceedings offers a new report monthly. The report is designed to assist consumers with information on the quality of services provided by the airlines.
What's in store for airline travelers in 2008?
The Airline Travelers Association has complied a list of what they anticipate for the airline industry next year. See the second news release on the Web page in this link. It looks like flight delays, lagging customer service, and crowded flights will continue.
Monday's post on The Survive and Thrive Boomer Guide will give information on how to file airline complaints.