Which consumer happenings cheered you recently and which ones made you want to scream or weep?
Here are my best and worst consumer experiences this week:
My best: A good time at Johnny Rockets
When I went with my daughter and grandchildren to Johnny Rockets, we had a great time. The staff danced and sang to two rock and roll songs. It was fun.
My worst: An unhelpful cashier at Subway
On another outing, I asked the cashier at Subway to empty a cup so I could throw it in the garbage. Indifferently, mumbling, and with a shrug, she said I could dump the apple juice in the tray under where the drinks are dispensed.
I had my receipt and change in one hand. When I took the couple of steps toward the drink dispenser, I knocked my billfold, which was sitting on the counter, on the floor. My change spilled all over.
I grabbed my billfold and a man helped me pick up my change. Then I politely told the cashier that if she’d helped me, I could have avoided the accident. More shrugging and rudeness.
It would be wonderful if businesses could teach their employees to be polite and helpful to customers.
Copyright 2010, Rita R. Robison, Consumer Specialist