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November 13, 2011

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Dianne Mulock

I am a Canadian who had purchased this grill from The Shopping Channel in Mississauga, Ontario. Received the recall notice and did as was asked, sending back the cord To W. P. Appliances Inc on Jan. 4, 2012 and was told I would receive my refund in 4-6 weeks. I am still waiting for my money!! All my calls to the #855-666-0478 are in vain as no one is calling me back and now when I call the message states the mailbox is full!! I am not at all happy with the lack of service regarding this recall. I WANT MY REFUND!! I have my doubts that Mr. Puck is even aware of the extremely poor service being supplied to those consumers who purchased this particular grill. Though I have in the past purchased other Wolfgang Puck products, I will no longer be doing so. To put it bluntly...HIS SERVICE DEPT. JUST PLAIN SUCKS!!! And I am letting others know about my dilemma in the hopes that they don't fall prey to a similar situation.

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