The lithium-ion battery in the smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
Samsung has received 96 reports of batteries in Note7 phones overheating in the United States, including 23 new reports since the Sept. 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.
This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum, and silver titanium with a matching stylus.
Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on Sept. 15 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.
The Note7s were purchased at wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, and Verizon stores; online at www.samsung.com and other websites; and on third party websites from August 2016 through October 2016 for between $850 and $890.
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7s received as replacements in the previous recall.
Contact the wireless carrier, retail outlet, or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
For more information, contact your wireless carrier, place of purchase, or Samsung at 844-365-6197 anytime or visit http://www.samsung.com.
For details on other recalls, see www.recalls.gov.