In 31 of the 133 funeral homes visited during 2015 and 2016, federal regulators found funeral homes in nine states failed to disclose pricing information to consumers, undercover agents for the Federal Trade Commission found.
Issued in 1984, the funeral rule gives consumers rights when making funeral arrangements. It requires funeral homes to provide consumers with an itemized general price list at the start of a discussion of funeral arrangements, a casket price list before consumers view any caskets, and an outer burial container price list before they view grave liners or vaults. The rule also prohibits funeral homes from requiring consumers to buy any item, such as a casket, as a condition of obtaining other funeral good or service.
The results of the FTC 2015-2016 undercover inspections for price list disclosures are as follows:
- In Detroit, Warren, and Ann Arbor, Michigan, 10 of the 15 funeral homes inspected in 2015 failed to make a price list disclosure.