The nation’s top phone companies should provide their customers with free ways to block unwanted robocalls, the Federal Communications Commission said in letters sent to them on Thursday. The companies have 30 days to respond with plans for allowing consumers to block the calls.
As most consumers know, the number of robocalls has exploded in recent years. They’re the top consumer complaint reported to the FCC.
“Consumers are tired of being hounded by robocalls that interrupt their privacy and are often used by crooks to commit fraud,” said Tim Marvin, head of Consumers Union’s End Robocalls campaign. “The phone companies need to start listening to their customers who are desperate for relief. The time for action is long overdue.”