Very few consumers complain when they have a problem. A typical business hears from only 4 percent of its customers when things go wrong.
But, making polite complaints helps the company know when they need to improve. And, you could also get money back.
On Friday, I stopped by Jiffy Lube to see if I needed to get my oil topped off. I was a few hundred miles passed the recommended oil change date. I was teaching a blogging class early the next morning, so I didn’t want to risk the oil light coming on and being late for my class.