“It is basic that a cable bill should include charges only for services and equipment ordered by the customer – nothing more and nothing less,” Travis LeBlanc, chief of the Federal Communications Commission’s Enforcement Bureau, said Tuesday. “We expect all cable and phone companies to take responsibility for the accuracy of their bills and to ensure their customers have authorized any charges.”
The commission received complaints from consumers that Comcast added charges to their bills for unordered services or products, such as premium channels, set-top boxes, or digital video recorders. In some complaints, subscribers said that they were billed even if they said no to service or equipment upgrades. Others customers said they didn’t know about the unauthorized charges until they received unordered equipment in the mail, got notices of unrequested changes by email, or looked at their monthly bills.