Financial institutions are increasingly using chatbots, which put out human-like responses using computer programming, to communicate with customers to save money. Chatbots sometimes have human names and use popup features to encourage interaction. Some chatbots use more complex technologies such as “artificial intelligence” to respond to customers. Read more →

Another huge recall with dozens of injuries points out once again the importance of keeping up on product recalls. About 469,000 self-cleaning juicers are being recalled by Empower Brands in the United States and with an additional 10,900 recalled in Canada. The juicers can rupture during use. Read more →

More than three quarters of adults have used a payment app, called a P2P or peer-to-peer or person-to-person app. Widely used nonbank payment apps include PayPal, Venmo, and Cash App. The apps can be used on a computer or mobile device to send money to someone else without writing a check or handing over cash. Read more →

It’s not surprising what last year’s top consumer complaint was. I’ve seen it many times as No. 1 on annual consumer complaint lists. It’s auto sales and repair. “Consumers rely on cars to get to work, school, doctors’ appointments and more,” said Erin Witte, director of consumer protection for the Consumer Federation of America. Read more →

On Memorial Day, I rushed over to REI to see what I could find at its “biggest sale of the year.” REI’s clothing, shoes, and other items are so expensive I only buy things when they’re on sale. I found a pair of sandals that I like, Keens, $97. Also the sleeping bag that I use when I travel is decades old. So I bought one on sale, $127. Read more →