A challenge this week is my new metal shingle roof, installed in September. The metal shingles were defective, so last week the roofer came to install new ones. The problem: they ran out of materials and left a six-foot by two-foot space at the top of the roof that wasn’t covered. The crew boss said the laminated plastic underlayment would prevent leaks. It didn’t. I had 20 leaks in my attic after a storm.
A friend came on the weekend to help me put a tarp over the hole. We didn’t want to get up on the roof because metal roofs are slick and easy to damage. We spent hours using ropes to try to position the tarp.
A roofer came to complete the work. He said installing the rest of the shingles will stop the leaking problem. I hope so. Leaking roofs are a huge problem.
Robert Krughoff, president of Consumers’ Checkbook magazine and the Center for the Study of Services, told me in an interview that consumers need to be cautious when hiring a roofer. “We hear too many roofing horror stories from our subscribers.” Problems can include poor workmanship, long waits for the job to be completed, work having to be redone, and uneven rows of shingles.
In an article, “Help from Above,” Checkbook rates roofers in the following areas: Boston, Chicago, Delaware Valley, Puget Sound, San Francisco, Twin Cities, and Washington, D.C. The article appears in the Fall/Winter issue of Checkbook. If you subscribe to Checkbook, you can read the roofing article online. Or you can call 800-213-7283 to get a copy.
I also used the Better Business Bureau Yellow Pages to find roofers to ask for estimates. You can also ask friends and relatives for suggestions.
When selecting a roofer be sure to check the Better Business Bureau Web site to see if complaints have been filed against the firms you are considering. Your state Attorney General's Office also may have information.