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The Survive and Thrive Boomer Guide Recall of the Week: Samsung ‘Jitterbug’ cell phones

About 160,000 Samsung "Jitterbug" cell phones are being recalled, reports the U.S. Consumer Product Safety Commission.

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Manufactured by Samsung Telecommunications America, of Richardson, Texas, and distributed by GreatCall d/b/a Jitterbug, of San Diego, Calif., the recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.

This recall involves Jitterbug cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software.

No other Samsung wireless phones or software versions are included in this recall, the commission advised.

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Manufactured in Korea, the cell phones were sold directly to consumers through targeted national advertisements and publications, at electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.

Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they haven’t already been contacted.

For additional information, call Samsung toll-free at 866-304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm’s Web site at www.samsung.com.

For more information on recent recalls, visit www.Recalls.gov.

Copyright 2009, Rita R. Robison, Consumer Specialist

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