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What were your best and worst consumer experiences this week?

Which consumer happenings cheered you this week and which ones made you want to scream or weep?

Here are my best and worst consumer experiences this week:

My best consumer experience: Good customer service at Jo-Ann Fabric and Craft Stores

Joann Fabrics and Crafts IMG_7563_2

When I went to a Jo-Ann Fabrics and Crafts store in Sacramento with my daughter to buy some material, we received good customer service.

We were looking for broadcloth for two children’s costumes. A sales associate, who we were able to locate quite quickly, showed us where to find it. She also explained what broadcloth is and what fabrics were similar.

The woman who cut out fabric also was courteous. She also told us about her job, her interest in sewing, and when and where Jo-Ann’s was founded.

When we checked out, the cashier was friendly.

All in all, a good consumer experience.

My worst consumer experience: Confusion about a tip at a coffee shop

While my daughter was at work, I went to Temple coffee shop in Sacramento to work on my blogs.

The first day was fine. Nice staff, good atmosphere, excellent hours.

However, on the second day, I had problems about the tip.

Temple doesn’t accept credit cards, only debit cards. And they charge 35 cents for the use of a debit card.

The clerk handed me the device used for making charges and told me the green screen was about the tip. I didn’t understand what he meant. I knew he wanted me to decide about a tip, but I hadn’t seen the “green screen” tip option and I didn’t know how to use it.

I typed in my security code. “No, no, no,” he said, deleting the information. Then I figured out I was supposed to enter information on the size of the tip.

I usually don’t give tips to clerks who stand behind a counter, unless it’s a coffee shop I go to regularly. Since an issue was being made about the tip, I entered 50 cents and went on to the next screens to compete the transaction.

The clerk was snappy and unfriendly. Not a good consumer experience.

Copyright 2009, Rita R. Robison, Consumer Specialist

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