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What were your best and worst consumer experiences this week?

Which consumer happenings cheered you recently and which ones made you want to scream or weep?

Here are my best and worst consumer experiences this week:

My best: Lunch at a Cuban restaurant with my daughter

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Although the service was a little slow, I enjoyed having lunch with my daughter at Sazon in Miami Beach.

My ham and potato omelet was tasty, and my daughter’s fish and plantains delicious. We had a nice visit and enjoyed the pleasant atmosphere of the restaurant.

My worst: Cranky passengers at the airport

Miami Airport Straighten 2 IMG_8771_2

When I returned from my trip to Miami, some of the passengers at the Miami International Airport were really crabby.

I’m a photojournalist, so when I go through the airport screening I have to get out my camcorder and my laptop. Usually, people wait for me to get out all my things, or they go around.

This time, the woman behind me began to crowd me even before I could get to the bins to line up my items. She started grabbing bins and filling them as we were standing in line.

Then, as I was filling my bins, a man crowded ahead of me, complaining loudly. He put his bins in the middle of mine.

I kept my cool, walked through the metal detector, and began packing things in my backpack. The women who crowded me shoved her bins up against mine and threw her coat on top of one of my bins. When I asked her to move her coat, she got all huffy and made a derogatory remark.

The man who had complained earlier walked by. I told him to have a nice day, in my frostiest voice.

These folks were the rudest I’ve encountered at an airport in years. I was expecting that after the attempt to blow up the plane headed to Detroit on Christmas Day, air travelers would be serious and more patient about the inspections. Not so.

Copyright 2010, Rita R. Robison, Consumer Specialist

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