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What were your best and worst consumer experiences this week?

Which consumer happenings cheered you this week and which ones made you want to scream or weep?

Here are my best and worst consumer experiences this week:

My best: Improved communication with a health care provider

Last week, I wrote about the difficulty I had communicating with a dermatology office, especially problems I encountered with a physician assistant who said I had precancerous spots on my nose.

I received a call from the physician assistant, who said she’d read my post.

She apologized for the way the receptionist and office manager handled my request to see a dermatologist rather than a physician assistant. She said that requests to work with a different provider are acceptable in her office. She said she would check with her staff to see what happened.

She told me the spot I have is on the tip of my nose. She said she’d send me a photo of precancerous spots that have been frozen with nitrogen so I could see what they look like.

I set up an appointment to see her again so she can show me where the spot is and discuss treatment options.

My worst: Impolite pedestrians

When I went to the supermarket, I stopped for a pedestrian. Rather than walking in the cross walk where pedestrians are supposed to be, she cut diagonally in front of me.

Then she continued to walk in the middle of the street to her car. I had to sit and wait and wait and wait for her to get out of the way.

Later this week, two other pedestrians did the same thing.

I’m really good at stopping for pedestrians and pedestrian safety. However, these two incidents were irritating.

Copyright 2010, Rita R. Robison, Consumer Specialist

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