Which consumer happenings cheered you this week and which ones made you want to scream or weep?
Here are my best and worst consumer experiences this week:
My best: Good customer service at Starbucks
When I went to Starbucks for coffee with a friend, he ordered my tea for me. The barista put it in a real cup.
I asked if she remembered that it was what I usually asked for. She said no, one of her co-workers told her that’s what I liked.
I really appreciated the good customer service.
My worst: Having a failed roof that requires arbitration
My attorney is helping me get ready for the arbitration early next month for my failed metal shingle roof. It’s stressful.
The good news is I received a settlement from the manufacturer. Now, I need to prevail in the arbitration against the contractor and his bond company. Then I’ll have a new roof.
Copyright 2010, Rita R. Robison, Consumer Specialist