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Recall of the Week: Cachet Swivel Chairs due to fall hazard

About 165,000 Cachet Swivel Chairs are being recalled.

11110a The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.

The firm has received one report of a chair support failure resulting in a back injury.

The recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.

Manufactured in the United States by Steelcase Inc., the chairs were sold by authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company, and Sam Flax stores nationwide and online at between May 2002 and November 2009 for up to $600.


Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at


If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.

For additional information, contact Steelcase at 800-391-7194 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at Consumers can also email the firm at [email protected].

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission.

For more information on recalls, see

Copyright 2011, Rita R. Robison, Consumer Specialist


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