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What were your best and worst consumer experiences this week?

Which consumer happenings cheered you this week and which ones made you want to scream or weep?

Here are my best and worst consumer experiences this week:

My best: A sale on card stock at Jo-Ann Fabrics and Crafts


When I went to Portland to see my daughter who was visiting friends there, I accompanied her and her friend to the fabric store to look for quilting material.

When they headed to the fabric section, I thought I’d check out the card stock. I use it to make greeting cards to sell. Sometimes it’s on sale for 40 percent off.

I got lucky. The sale was on. I bought 225 cards for $30. A good price for white cards and envelopes and various pastel and bright colors, too.

I’m looking forward to making new cards for spring, as well as a series from my trip to Madrid.

My worst: A salad at Starbucks


Starbucks isn’t known for it’s good food, although its desserts are generally tasty. At Starbucks in Olympia, Seattle, Bellevue, Sacramento, Miami, Dallas, and Chicago, it’s all the same, in my experience. Low-quality sandwiches and salads.

When I was checking out the options at Heathrow Airport in London, Starbucks was one of the choices. Since it seemed more familiar than the other store available, I bought a Tuna and Three Bean Potato Salad.

It wasn’t a good decision. The salad wasn’t fresh. It wasn’t tasty.

It’s too bad that Starbucks can’t figure out how to serve its customers good sandwiches and salads to go along with its world-famous coffee. I’ve had occasions when I’ve been in a rush and getting something quickly at Starbucks seemed like a good solution.

This problem isn’t just in the Seattle area. It’s throughout the United States, in my experience, and London, too.

I’ll contact Starbucks about this and see what it has to say.

Copyright 2011, Rita R. Robison, Consumer Specialist


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In every business, there is a time that you might encounter such terrific consumer or even insulting your products. That was one of the natural way which happening in a business. We must accept the fact that not all consumers like the products and business as well.

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