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What were your best and worst consumer experiences this week?

Which consumer happenings cheered you this week and which ones made you want to scream or weep?

Here are my best and worst consumer experiences this week:

My best: Writing consumer articles for WalletPop

This week, I started writing consumer protection articles for the Consumer Ally section of WalletPop. My first two articles are: “Founder of Veterans Charities Accused of Pocketing Donations” and “Tanning Salon Chain Settles Charges on Contracts, Consumer Deceit.”

I’m enjoying working with the WalletPop staff. They’re great.

My worst: Misinformation from a Michaels employee about a sale

Saturday, I went to Michaels to get some archival-quality pens to write on the back of photos. I was planning to visit my sister in Kent, Wash., on Sunday to work on organizing my mom’s photos.

While I was there, I stopped by the framing desk to check out the possibility of getting a mat cut with places for four 5 x 7 photos of my twin grandchildren. The employee at the framing desk said Michaels had a sale on matting and it would end Sunday.

So, on my way to Kent, I stopped to pick out a frame and order the matt. The clerk working in framing told me the sale was continual until corporate leaders said to stop it.

It took a half hour to pick out the frame and order the mat. It was time I could have spent with my sister working on family photos. I would have appreciated getting the correct information from the first employee.

Copyright 2011, Rita R. Robison, Consumer Specialist


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