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March 2011
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May 2011

April 2011

Recall of the Week: Redken spray mousse foam cans due to possible explosions

By Rita R. Robison, Consumer Specialist Redken 5th Avenue NYC is recalling about 1 million spray mousse foam cans. The aerosol container's liner can corrode over time, posing a risk of the cans rupturing and expelling its contents, said the U.S. Consumer Product Safety Commission in an announcement made in... Read more →


Marketers trick consumers into submitting personal information, then sign them up for ongoing programs with big costs

By Rita R. Robison, Consumer Specialist Two men and their companies are being charged with billing consumers without their consent and not providing promised refunds. A federal court temporarily halted the defendants’ alleged deceptive practices, froze their assets, and appointed a receiver to take control of the business and its... Read more →


Work-at-home business promoter agrees to change its business practices

By Rita R. Robison, Consumer Specialist Accelerated Mentoring, a Boise company that sells services to assist consumers in operating their own Internet-based businesses, has signed a settlement agreement with the Idaho Attorney General’s Office that requires the company to change its business practices. For more information, see my WalletPop article... Read more →


Complaints to Better Business Bureau up 10% in 2010

By Rita R. Robison, Consumer Specialist Consumers filed 1.1 million complaints against North American businesses in 2010, reflecting a 10 percent increase over the previous year, according to an annual report released today by Better Business Bureau. See my WalletPop article, “Cable and Satellite TV, Cell Phones Top List of... Read more →


Recall of the Week: Stained glass soldering irons due to burn hazard

By Rita R. Robison, Consumer Specialist About 69,000 stained glass soldering irons are being recalled by Cooper Tools. The power cord can break at the flex point where the cord attaches to the handle, posing a burn hazard to consumers. Cooper Tools has received three reports of the power cord... Read more →


What were your best and worst consumer experiences this week?

By Rita R. Robison, Consumer Specialist What were your best and worst consumer experiences this week? Which consumer happenings cheered you this week and which ones made you want to scream or weep? Here are my best and worst consumer experiences this week: My best: Attending a rally at the... Read more →


Phishing e-Mail lottery scam uses Coca-Cola name

By Rita R. Robison, Consumer Specialist A recent e-mail that takes advantage of Coca-Cola's well-recognized name and logo to convince consumers they've won a foreign lottery prize has been forwarded to Better Business Bureau. For more information see my AOL Consumer Ally article “Not the Real Thing: Beware of the... Read more →