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What were your best and worst consumer experiences this week?

By Rita R. Robison, Consumer Specialist

Which consumer happenings cheered you this week and which ones made you want to scream or weep?

Here are my best and worst consumer experiences this week:

My best: Great Brussels sprouts at the Olympia Food Co-op

Brussels Sprouts

I really like Brussels sprouts. However, I don’t usually buy them at the Olympia Food Co-op because they often have mold or bacteria growing on them.

This week, the Brussels sprouts looked great. I bought some to put in soup along with broccoli, carrots, celery, and turnips. I’ve gained a few pounds, so left out the potatoes and sweet potatoes.

My worst: Low-quality customer service from Puget Sound Energy

After paying about $135 for a couple of years for electricity from Puget Sound Energy, I received a bill for $195.

When I called about it, the customer service representative was unpleasant. She rudely told me that we’ve had a couple of warm winters. This year has been colder, she said. She also added that I’m using more electricity.

If those are indeed the reasons my bill went up, she didn’t need to be rude in talking with me about it.

Copyright 2011, Rita R. Robison, Consumer Specialist


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