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What were your best and worst consumer experiences this week?

By Rita R. Robison, Consumer Specialist

Which consumer happenings cheered you this week and which ones made you want to scream or weep?

Here are my best and worst consumer experiences this week:

My best: Finding a new hotel in Bellingham

Village Inn Bellingham 

The strong chemicals used in most motels really bother me. I often stay in bed and breakfasts to avoid them.

Since I have family that lives in Bellingham, I like to travel there often. On my last visit, I found a small hotel that uses less toxic chemicals in Fairhaven, a historical village, now part of the City of Bellingham.

My sister and I enjoyed staying there.


My worst: A dispute with my gutter company

Since I won the lawsuit about my failed metal shingle roof, I’ll be getting another type of metal roof soon.

My new roofing contractor said I could use my current gutters for my new roof system.

Since my gutters are starting to rust, I decided to call the gutter company that installed them to see about what warranty is provided.

The company has been sold, so the new owner came out. When I tried to show him where the rust is, he was grumpy. He said he didn’t see any rust. I showed him photos of the rust.

He stomped off, saying he’d contact the manufacturer and get back to me. I haven’t heard from him. 

Copyright 2011, Rita R. Robison, Consumer Specialist


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