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July 2011

June 2011

Recall of the Week: American Girl Crafts Pearly Beads & Ribbon Bracelets kits due to violation of lead paint standard

By Rita R. Robison, Consumer Specialist Distributor EKSuccess Brands, a division of Wilton Brands Inc., is recalling about 75,000 American Girl Crafts Pearly Beads & Ribbon Bracelets kits. The surface coating on some of the beads contains excessive levels of lead, which is prohibited under federal law. No injuries have... Read more →

Senate vote to allow feds to cap debit card swipe fees signals consumer may have a few more victories before 2012 elections

By Rita R. Robison, Consumer Specialist As the run up to the 2012 election begins, it seems to be getting more difficult for politicians to make the right choices for consumers. Good progress was made after President Obama was elected with health care reform, improvements to federal product safety laws,... Read more →

Customer service survey: Wal-Mart among the worst for retail service

By Rita R. Robison, Consumer Specialist How bad is customer service in America? Sixty five percent of consumers interviewed are "tremendously annoyed" by rude salespeople and 64 percent of respondents said that they had left a store in the previous 12 months because of poor service, according to a new... Read more →

BBB: Use caution before signing up for a technology buy-back program

By Rita R. Robison, Consumer Specialist Today’s technology is constantly being replaced by updated models with newer, more exciting features. To keep up with the latest technology, more and more retailers are offering consumers buy-back programs. The Better Business Bureau advises consumers to weigh the pros and cons of these... Read more →

Recall of the Week: Bell Sports bicycle helmets due to head injury hazard

By Rita R. Robison, Consumer Specialist Bell Sports is recalling about 31,100 bicycle helmets in the United States and about 2,500 in Canada. The plastic buckle that connects the chin straps can fail, causing the helmet to come off the wearer's head. This poses a head injury hazard to riders... Read more →

U.S. now has more unmarried households than married: What do you think about that?

By Rita R. Robison, Consumer Specialist About five years ago when I wrote a senior consumer column for The (Tacoma, Wash.) News Tribune, I interviewed an author who said people who were never married are happier than married couples. She said never marrieds are lumped in with divorced and widowed... Read more →