By Rita R. Robison, Consumer Specialist
Which consumer happenings cheered you this week and which ones made you want to scream or weep?
Here are my best and worst consumer experiences this week:
My best: Shopping for clothes with my granddaughter
I got lucky this week. A vacation I had planned with my daughter coincided with my granddaughter’s 11 birthday.
Usually I’m far away, so my granddaughter’s birthday is calling my daughter and asking what my granddaughter would like for a present. Then I send it in the mail.
This time, I had fun taking my granddaughter clothes shopping. She’s really growing, so we checked out the Junior Department at Kohl’s. We were lucky to find a few summer outfits in the hour we had to shop.
My worst: Low-quality customer service at Kohl’s
When my granddaughter and I arrived at the Kohl’s Junior Department, we asked a clerk what size we should look for. I held up a small in front of my granddaughter, and he said that looked good.
Since our time was limited, we grabbed about a dozen t-shirts. They were too small. Then we tried medium. Still too small. We wasted a lot of time by starting out with clothes two sized too small.
When we wanted to pick out some shorts for my granddaughter to try on, another clerk was equally unhelpful. She showed us two places where we could find the kind of shorts my granddaughter was interested in. After we spent about 10 minutes hunting around and not finding much, the clerk said, “Oh, it’s nearing the end of the season, and we’re working on our fall things now.”
In stores these days, it’s difficult to find any clerks to help you. It was my worst consumer experience of the week to have clerks to talk to, but who were extremely unhelpful.