Shredding paper was my best consumer experience this week, while dealing with my electrical utility was frustrating
By Rita R. Robison
My paper shredder works now, which makes me happy. However, talking to my electrical utility is less than inspiring.
My best: Getting my paper shredder to work
Years ago, I bought a paper shredder from Office Depot. It’s never worked very well. Twice, I’ve taken it back to the store to see if they could show me how to get it to work. Both times, the sales associates were able to get it to run. The second one showed me a lever that needs to be in a certain position for the shredding to occur.
However, I had a problem. When I was shredding receipts, I put too many in. It jammed the shredder.
I left it for a couple of weeks, but finally couldn’t stand the paper shredder on my dining room table or the recycling container in my rec room.
I got out a skinny fork to scrape out the jammed receipts, then a skewer. Finally, I used one of the ends of a large paper clip. It worked.
I finished the bin full of paper and dumped the shredded paper into my recycling barrel.
What a great accomplishment. I’m glad I persisted for years. I paid about $65 for the shredder and didn’t want to spend money another one.
My worst: Having a missing check
When I received the bill from my electrical utility, it said I owed twice the amount of my monthly payment plan. When I called about it, the company said my last check hadn’t been received.
The investor-owner utility’s service has declined since a foreign conglomerate purchased it. So I asked the sales associate whether the company lost my check. She was indignant, saying it wasn’t possible.
Maybe I misplaced the check before I mailed it. Maybe it was lost in the mail. However, it’s possible the utility lost it.