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It’s official: Consumer safety agency recalls Samsung Galaxy Note7s due to fire, burn hazards

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Samsung is recalling about 1 million Galaxy Note7 smartphones sold before Sept. 15.

The lithium-ion battery can overheat and catch fire, posing a serious burn hazard to consumers, the company and U.S. Consumer Product Safety Commission said.

Samsung has received 92 reports of the batteries overheating in the United States, including 26 reports of burns and 55 reports of property damage. The fires occurred in cars and a garage.

The recalled devices have a 5.7 inch screen and were sold in the following colors:  black onyx, blue coral, gold platinum, and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. 

To find out if your phone has been recalled, look for the IMEI number on the back of the phone or the packaging, and enter it into the online registration site www.samsung.com or call Samsung at 844-365-6197.

Consumers should immediately power down the recalled Galaxy Note7s and stop using them. Contact the wireless carrier, retail outlet, or Samsung.com where you purchased your device to receive a free Galaxy Note7 with a different battery, a refund, or a new replacement device. Go to www.samsung.com for more details.

Carrier/Retailer

Phone

Web

AT&T

800-331-0500

http://www.att.com/esupport/

Best Buy

888-237-7289

http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994

Sprint

888-211-4727

http://newsroom.sprint.com/news-releases/

T-Mobile

844-275-9309

http://t-mo.co/Note7_Exchange

U.S. Cellular

888-944-9400

http://www.uscellular.com/about/

Verizon

800-922-0204

http://www.verizonwireless.com/smartphones/

The smartphones were sold at wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, and online at www.samsung.com and other websites from August 2016 through September 2016. The cost was between $850 and $890.

For more information, contact your wireless carrier or place of purchase, call Samsung at 844-365-6197 anytime, or visit www.samsung.com.

For details on other recalls, see www.recalls.gov.

Copyright 2016, Rita R. Robison, Consumer Specialist

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