More batteries for HP and Compaq notebook computers are being recalled by HP due to fire and burn hazards
January 29, 2017
HP is recalling about 101,000 additional lithium-ion batteries used in HP notebook computers.
Previously, about 41,000 batteries were recalled in June 2016 in the United States with about 3,000 recalled in Canada and 4,000 in Mexico.
The batteries can overheat, posing fire and burn hazards.
HP has received an additional report of a battery overheating, melting, charring, and causing about $1,000 in property damage.
The expanded recall involves lithium-ion batteries with Panasonic cells that are used in HP notebook computers. The batteries are used in HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers.
HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016.
The black batteries measure about 8- to 10.5-inches long, 2-inches wide, and 1-inch high. “HP Notebook Battery” and the model number are printed on the battery.
The battery bar code is printed on the back of the battery. The batteries included in the expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL, and 6EBVA.
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers, and contact HP for a free replacement battery, the company and U.S. Consumer Product Safety Commission advise. Until a replacement battery is received, consumers should only use the notebook computer by plugging it into AC power.
Batteries previously identified as not affected by the June 2016 recall could be included in the expanded recall. Consumers should recheck their batteries.
The HP computers were sold at Best Buy, Walmart, Costco, Sam’s Club, and authorized dealers nationwide and online at www.hp.com and other websites from March 2013 through October 2016. The cost was between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
For more information, call HP at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or visit www.HP.com/go/batteryprogram2016 or www.hp.com and click “Recalls” at the bottom of the page.
For details on other recalls, see www.recalls.gov.
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