The Better Business Bureau offers these tips for your holiday returns:
The seller’s return policy. If you don’t recall what the seller’s return policy is, check its website or the back of the receipt. If you have questions, call the store to ask about what you want to return. Retail stores may have different return policies than the company’s online website.
Original packaging and restocking fees. Some stores require products be returned in original purchase condition, unused or unopened. In addition, some merchants charge a restocking fee for returns of electronic products or large-ticket items. Call the store or check the website for details. You may be able to ask questions through email or live chats.
Identification. Because of return fraud, some retailers will ask for identification when you ask for a return. If you’re returning or exchanging a gift that you bought, make sure you bring the credit card used to make that purchase in case you don’t have the receipt.
Warranty. In some cases, retail stores aren’t liable if the product is defective or damaged. They may require consumers to mail the product directly to the manufacturer to receive a refund, credit, or replacement.
Timing. Stores usually require you to return items within a specific time frame. If you wait too long, you may miss your chance.
Rebates. You may have difficulty returning an item if the rebate requires you to open or send in part of the packaging, such as the UPC or box top.
I hope your holiday season was merry and bright, and your gift exchanges are as well.