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Batteries for notebook computers and mobile workstations being recalled by HP due to fire and burn hazards

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HP is recalling about 78,500 lithium-ion batteries for HP commercial notebook computers and mobile workstations. In addition 50,000 of the batteries were previously recalled in the United States in January 2018.

The lithium-ion batteries can overheat, posing fire and burn hazards.

HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage totaling $1,100.

The recall expansion includes lithium batteries for HP that were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks, 64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series; HPx360, 310 G2; HP Pavilion x360 11inch Notebook PC; and HP 11 Notebook PC, HP ZBook, 17 G3, and Studio G3 mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation; HP ProBook 4xx G5 series; HP ENVY 15; HP Mobile Thin Clients, mt21, mt22, and mt31; or for any of the products listed above.

The batteries were sold at HP and authorized dealers nationwide and online at www.hp.com. They were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018. The cost was between $300 and $4,000. The batteries were also sold separately between December 2015 and December 2018 for between $50 and $90.

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if their battery is included in the recall, the company and U.S. Consumer Product Safety Commission advised. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries aren’t customer-replaceable. HP will provide free battery replacement services by an authorized technician.  

For more information, call HP at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday or visit www.HP.com/go/batteryprogram2018 or www.hp.com and click Recalls.

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