After Consumer Reports’ evaluation, Cisco sheds light on the videoconferencing platform Webex’s privacy and terms-of-service policies
Cisco is making it easier to find out what personal information the company collects and how it uses it during videoconferencing calls on its Webex platform.
Consumer Reports is looking into videoconferencing services because millions of consumers are using these platforms to stay in touch during the coronavirus pandemic.
Cisco made things clearer on Monday when it linked from the Webex sign-up window to a detailed description of the platform’s data practices, Brookman said. The description, which Cisco calls a “privacy data sheet,” had been posted on the website before, but in an obscure place where a user was unlikely to find it.
“It’s progress,” said Brookman. “The improved Cisco policy, with the more prominent placement of data sheet, does put in place some important and meaningful limitations on what they do with our data.”
These statements are legally enforceable, she said, and give organizations including Consumer Reports the information they need to do evaluations on behalf of users.