The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Ring has received 85 incident reports of incorrect screw installation with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
This recall involves Ring 2nd generation video doorbells, model number 5UM5E5 smart doorbell cameras.
The video doorbells have a blue ring at the front and come in two colors: “satin nickel” (black and silver) and “venetian bronze” (black and bronze). They were sold with a mounting bracket and a USB charging cable.
The two-way audio doorbell can be hardwired or battery-powered and supports night vision.
The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging.
Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring 2nd generation video doorbell models with certain serial numbers are included.
The doorbells were sold at electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020. The price was about $100.
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here, the company and U.S. Consumer Product Safety Commission advise. Consumers can check if their video doorbell is part of this recall through Ring’s website or app.
For more information, call Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or visit www.Ring.com and click on “Help” then on “Installation Services.”