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Watch out for scams when you use CashApp

Smartphone-With a Hand on Top Holding a $100 Bill 4877094_640Since people want to avoid using cash during the pandemic, app-based payments are becoming popular. One that’s being widely used is CashApp with 30 million downloads in 2020 so far.

Con artists are finding ways to abuse app-based payments because users are unfamiliar with them, the Better Business Bureau’s ScamTracker reports.

The scam

Scammers request payment through CashApp, instead of a prepaid debit card or wire transfer. Victims report that they send scammers money through the app and are immediately blocked.

For example, consumers have been tricked by con artists into purchasing items through CashApp, such as software and concert tickets.

Another common con with CashApp involves fake customer support numbers. People looking for help with their CashApp account search online for a support phone number. They think they are calling a CashApp representative, but they’re actually dialing a scammer who posted a phony number online.

The con artist will trick callers into sharing their log in information. Then, the con artist can log in and drain the victim’s CashApp account.

In other cases, the scammers trick victims into installing malware on their smartphone.

Protect yourself

The BBB recommends the following:

  • No one representing Cash App will ask for your sign-in code over the phone or on social media. CashApp support will also never ask for payment or sensitive information, such as your full bank account information. 
  • Be skeptical of any business that requires CashApp payments. If a company claims to only accept CashApp and/or prepaid debit card payments, be wary. This is a red flag of a scam.
  • Double check information before sending money. Verify recipient’s name, CashApp handle, and information before sending them money.
  • Link your money transfer app to a credit card. As with many other purchases, using a credit card will help protect you if you don't get the goods or services you paid for. Linking to a debit card or directly to your bank account doesn’t give you that added protection.

More information

For more information about CashApp scams and how to protect your account, see this article.

If you’ve been a victim of a scam that used CashApp, report it at and to your state Attorney General’s Office.


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I hadn't heard of that app so it's good to know about. I like the convenience of not using checks but know it's important to be careful.

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