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Ellipsis Jetpack mobile hotspots are being recalled by Verizon due to fire and burn hazards

Verizon Hotspots Recalled Due to Burn HazardsVerizon is recalling about 2.5 million Ellipsis Jetpack mobile hotspots.

The lithium ion battery in the hotspots can overheat, posing fire and burn hazards.

Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.

This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall.

“Verizon” is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.

The hotspots were sold at Verizon stores nationwide and other stores, to school districts nationwide, and online at www.verizon.com from April 2017 through March 2021. The cost was between $50 to $150. 

Consumers can reduce the risk of hazard, the Consumer Product Safety Commission advises, by powering the unit off, unplugging it from its power source, and storing in a place away from children. It should be stored on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be returned to Verizon. 

If consumers must use the product for internet access, the CPSC said, then they should take the following steps:

  • Turn the recalled hotspot “on” and plug it in to allow the hotspot to receive two over-the-air automatic software updates that: 
    • (a) Enable the device’s identifying number to be viewed on its scrolling screen, and 
    • (b) Prevent the device from charging while the device is plugged in and powered on. 
  • After the software update is applied, users should:
    • (a) Leave the device powered on while it is plugged in. 
    • (b) When not in use, the device should be turned off, unplugged from its power source, and securely stored. 
  • Consumers should use the contact information below to receive a replacement hotspot free of charge and a return envelope to return the Ellipsis to Verizon for safe disposal.
  • Schools that provided the recalled Ellipsis Jetpack to students have been contacted by Verizon with instructions on receiving free, replacement hotspots and mailing packages to return the recalled Ellipsis Jetpacks to Verizon.
  • Parents whose children received the recalled Ellipsis Jetpack from their schools should contact their school for instructions on how to receive a free replacement device and return their recalled Ellipsis Jetpacks.

For more information, call Verizon at 855-205-2627 from 8 a.m. to 10 p.m. ET or visit www.EllipsisJetpackRecall.expertinquiry.com or www.verizon.com and click on “Recalls” on the bottom of the page.

For details on other recalls, see. www.recalls.gov.

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