Where should you retire?
Watch out for scams after a disaster strikes

Wells Fargo fined $25 million for failing to pay back customers

Wells Fargo at Night Drive UpWells Fargo has been fined $250 million by the Office of Comptroller of the Currency, which said the bank didn’t pay back customers who were charged excessive or improper fees.

“Wells Fargo has not met the requirements of the OCC’s 2018 action against the bank,” said Acting Comptroller of the Currency Michael J. Hsu. “This is unacceptable.”

In addition to the penalty, the action puts limits on the bank’s future activities until existing problems in mortgage servicing are adequately addressed, Hsu said.

The OCC also issued a cease and desist order against the Wells Fargo based on the its failure to establish an effective home lending loss mitigation program. The bank’s efforts to identify and pay back customers who had been previously harmed by it were insufficient, the OCC said.

The order requires the bank to take corrective actions to improve the execution, risk management, and oversight of the bank’s loss mitigation program. It restricts the bank from acquiring certain third-party residential mortgage servicing and requires the bank to ensure that borrowers aren’t transferred out of the bank’s loan servicing portfolio until remediation is provided.


Feed You can follow this conversation by subscribing to the comment feed for this post.


Will the OCC actually make WF pay the fine? All of it? I read some years ago that large corporations rarely pay federal fines or judgments obtained by the federal gov't (agencies and the DOJ)--the corporation is usually able to negotiate far smaller actual payments & may then do what WF has done, just not pay and see if there's any negative consequence for doing so.

What's the percentage of corporations that actually pay federal agency fines and judgments in cases which the DOJ wins a money judgment? What's the average % of the fine and judgments actually paid?


Good question. Corporations do pay the fines, but a study by U.S. PIRG showed the deals often allow the signing corporations to claim tax deductions for the payments they make in connection with the alleged wrongdoing.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.


Post a comment

Your Information

(Name and email address are required. Email address will not be displayed with the comment.)