How to freeze raspberries
Anti-aging vials sold by Vichy Labs are being recalled due to risk of cuts

Consumer finance agency extends deadline for comments on how big bank are working for consumers

Wells Fargo Big Bank Send Comments in By Aug 22The Consumer Financial Protection Bureau is launching an initiative to improve the customer service experience at big banks.

The bureau wants to hear from consumers and businesses about their experiences dealing with customer service at their bank or credit union – both the good and the bad.

The agency is extending the deadline to comment at Request for Information about customer service at financial institutions until Aug. 22.

The bureau is interested in hearing examples about the ability of consumers and businesses to access information from their bank or credit union when they need it, including: 

  • Experiences with “chat-bots” or automated responses.
  • Long wait times to speak with a real person.
  • Differences in the quality of service online vs. in person.
  • Difficulties accessing different types of information from a bank or credit union.
  • Any fees associated with customer service or requests for information.

“People should not have to go through a gauntlet to get answers about their bank account,” the bureau said in a statement. “By sharing stories and experiences with the CFPB, you’ll help inform future policy guidance and other initiatives about consumers’ right to access critical information about their accounts.” 

You can submit comments through Regulations.gov until August 22.

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Your Information

(Name and email address are required. Email address will not be displayed with the comment.)