Contact 23andMe to delete your data due to bankruptcy filing, attorney general advises

On Facebook, I’ve seen recommendations that people delete their 23andMe data because the company has filed for bankruptcy. I don’t follow social media advice unless I check it out.

On Tuesday, New York Attorney General Letitia James issued a consumer alert to customers of 23andMe, a direct-to-consumer genetic testing company, urging them to take action to protect their data.

The firm collects and analyzes people’s genetic code and uses DNA samples to help people trace their ancestry or detect personal health risks, among other factors.

The company filed for bankruptcy and announced plans to sell its assets. Due to the sensitive consumer data 23andMe has collected, James is reminding consumers that they’re able to request that the company delete their personal data and destroy any samples of genetic material held by the company.

Consumers can delete their account and personal information by taking the following steps:

• Log into your 23andMe account on their website. 
• Go to the “Settings” section of your profile.
• Scroll to a section labeled “23andMe Data” at the bottom of the page. 
• Click “View” next to “23andMe Data.”
• Download your data: If you want a copy of your genetic data for personal storage, choose the option to download it to your device before proceeding.
• Scroll to the “Delete Data” section. 
• Click “Permanently Delete Data.” 
• Confirm your request: You’ll receive an email from 23andMe; follow the link in the email to confirm your deletion request. 

If you previously opted to have your saliva sample and DNA stored by 23andMe, but want to change that preference, you can do it from your account settings page, under “Preferences.”

If you previously consented to 23andMe and third-party researchers to use your genetic data and sample for research, you can withdraw consent from the account settings page, under “Research and Product Consents.”

If you have issues deleting your data with 23andMe, contact the Attorney General’s Office in your state.