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Consumer Experiences Feed

Asked to pay for help with your student loans? Don’t do it.

If someone tells you that you need to pay to sign up for government student loan debt relief program, run away as fast as you can. Scammers want to hook you and fill their pockets with your money, while their “advice” may make your student loan problems worse. The FTC offers the following tips for how to spot scam companies: Read more →

Breaded popcorn chicken recalled by Pilgrim’s Pride because it may be contaminated with rubber

Pilgrim’s Pride Corp. is recalling about 58,020 pounds of breaded popcorn chicken that may be contaminated with rubber, the U.S. Department of Agriculture’s Food Safety and Inspection Service said Friday. The frozen, breaded chicken items, which are not ready to eat, were produced on Jan. 4, 2019. The following chicken... Read more →

Apple’s lapse in good customer service is stunning

I’m a big fan of Apple’s customer service. It’s almost always good, unlike most other companies especially Comcast. Last night, I had an upsetting experience when I talked to an Apple employee named Jesse. For the last six weeks, I’ve been working on getting my Apple computers in better shape.... Read more →

Auto dealership to pay $1.4 million for violating financing and advertising order

A Southern California-based auto dealership group will pay $1.4 million to settle Federal Trade Commission charges that it violated a 2014 order prohibiting it from misrepresenting how much consumers could pay to finance or lease a vehicle. The proposed court order resolving the FTC’s lawsuit against 12 businesses, operating as... Read more →

Bumble Bee pleads guilty to price fixing and agrees to pay $25 million fine

Bumble Bee Foods has agreed to plead guilty for its role in a conspiracy to fix the prices of canned and pouch tuna fish sold in the United States. Bumble Bee and its co-conspirators agreed to fix the prices of tuna fish they sold from 2011 through 2013, U.S. Department... Read more →

EPA new ozone standards draw criticism from health, businesses groups

Based on scientific evidence on effects that ground-level ozone pollution, or smog, has on public health, the U.S. Environmental Protection Agency has strengthened standards for it to 70 parts per billion from 75 ppb to protect public health. Ground-level ozone forms when nitrogen oxides and volatile organic compounds react in... Read more →

Getting my computer to run faster is my best consumer experience this week, while customer service at Apple is my worst

The best After I went to the Apple store – see the report on that below – I took my iMac to Best Buy to get more RAM installed. RAM is the "working" memory of the computer. It's used to store data for programs, sequences of instructions, on a temporary... Read more →

Finding out my car doesn’t need a new airbag is my best consumer experience, while Apple customer service is my worst

The Best I was surprised to find out that my 2002 Honda Accord is on the recall list of cars that might need to have the airbag on the passenger’s side replaced. Millions of cars are being recalled because shrapnel might be ejected when the airbags are deployed. I called... Read more →

A tip to use Skype is my best consumer experience, while having to repeat a blood test is my worse

The best Recently, I wrote about how to buy a phone card. I mentioned I haven’t purchased one recently, even though my daughter lives overseas. I tried to program the long phone card access number into my telephone, but it didn’t work well. A friend left a comment on my... Read more →

Sale items at Office Depot are my best consumer experience while waiting in line at Safeway disappoints

The best This week, I wanted to buy printer cartridges at Office Depot, but the store I went to is closing. It didn’t have the Canon cartridges I use, but I got a $10 coupon and a $5 gift card to use at another store. I also found these items... Read more →