Consumer Protection Feed

Watch out for tech support scams

Since everyone is online more during the pandemic, there’s an increased urgency about fixing computers if there’s a problem. Scammers, as always, are lurking around just looking for a new opportunity to strike. They’re offering even more phony tech support services. Read more →


Three elevator manufacturers recall residential elevators due to risk of injury or death to children, with warning issued on elevators made by a fourth company

New steps are being taken by a safety agency to eliminate deadly hazards from residential elevators. Children can become entrapped in the space between the exterior landing door and the interior elevator car door if there's a hazardous gap, and suffer injuries or death when the elevator is called to another floor. Read more →


Navient agrees to cancel $1.7 billion in student loan debt as part of multi-state settlement over predatory lending

Student loan servicer Navient has agreed to cancel $1.7 billion in debt owed by more than 66,000 borrowers throughout the nation and pay more than $140 million in penalties to settle charges of abusive lending practices. The $1.85 billion settlement with 39 state attorneys general was announced Thursday. Read more →


Watch out for fake covid tests online

Scammers and fraudsters are always lurking around, and they’re especially adept at taking the latest happenings and pouncing. It’s not a surprise then that fake and unauthorized at-home testing kits are popping up online as scammers take advantage of the increase in demand. Read more →


Adult portable bed rails sold by Essential Medical Supply are being recalled after one entrapment death

Essential Medical Supply is recalling about 272,000 adult portable bed rails. When attached to an adult’s bed, users can become entrapped within the bed rail or between the rail and the side of the mattress. This poses a serious entrapment hazard and risk of death by asphyxiation. Read more →


Credit bureau complaints jump to more than half of those filed with the CFPB

Hundreds of thousands of consumers are having problems getting credit bureaus to correct their credit reports, an analysis by the Consumer Financial Protection Bureau shows. Consumers submitted more than 700,000 complaints to the CFPB about Equifax, Experian, and TransUnion from January 2020 through September 2021. Read more →


Progress made in public health, climate, and consumer protection during 2021, consumer group says

Since I wrote an article recently on the top consumer and personal finance stories of 2021, I was interested in a list offered by U.S. PIRG on the progress made in health, climate, and consumer issues in 2021. U.S. PIRG, a public interest research group, and its state partners worked on or supported many of these issues. Read more →


Another company recalls adult portable bed rails after three die from suffocation

Compass Health Brands is recalling about 104,900 portable bed rails in the United States and 110 in Canada. When attached to an adult’s bed, users can become entrapped within the bed rail or between the rail and the side of the mattress. Read more →


New York City’s chain restaurants required to serve labeled, high-sugar packaged food and drinks

The Sweet Truth Act, passed by the New York City Council recently, requires warnings on prepackaged food and drinks that contain more than a day’s worth of added sugars – 50 grams – at chain restaurants. The law is the first of its kind in the nation. Read more →