The Survive and Thrive Boomer Guide

Equifax to pay up to $700 million for 2017 data breach

Equifax has agreed to pay $575 million, and possibly up to $700 million, as part of a settlement with the Federal Trade Commission, the Consumer Financial Protection Bureau, and 50 states and territories. The settlement alleges that the credit reporting company’s failure to take steps to secure its network led to a data breach in 2017 that affected about 147 million people.

In its lawsuit, the FTC alleges that the Equifax data breach exposed millions of names and dates of birth, Social Security numbers, physical addresses, and other personal information that could lead to identity theft and fraud.

As part of the proposed settlement, Equifax will pay $300 million to a fund that will provide affected consumers with credit monitoring services. The fund will also compensate consumers who bought credit or identity monitoring services from Equifax and paid other money as a result of the 2017 data breach. Equifax will add up to $125 million to the fund if the $300 million isn’t enough to compensate consumers for their losses.

Do you pay hidden fees?

Every month as part of my Comcast TV package, I pay Comcast $10 for sports programs that I never watch. That’s $120 a year. It’s so irritating.

Most of the 3,480 Americans who wrote to Consumer Reports over the past 13 months, as part of the organization’s “What the Fee?!” campaign, are angry about the growing number of fees showing up on their bills.

More stories keep coming every day, said Anna Laitin, director of financial policy at Consumer Reports. “The stories show just how many fees people face, and how frustrating people find them.”

At least 85 percent of Americans have encountered an unexpected or hidden fee over the past two years for a service they’d used, according to a Consumer Reports survey of more than 2,000 U.S. adults. And two-thirds of them say they’re paying more now in surprise charges than they did five years ago. Almost everyone – 96 percent – finds them annoying.

Top 100 most frequently asked questions

Recently, when I visited Madrid, my granddaughter called her mom and asked her if the dishes in the dishwasher were clean or dirty. I laughed, but then I thought that the question must be one of the most popular questions ever that is asked over and over and over again.

We began brainstorming and came up with 99 additional questions that must be asked hundreds of times a day in America and throughout the world.

The most frequently asked questions are:

1. How are you?
2. How’s your family?
3. What’s new?
4. Do you know ____________?
5. Is this seat taken?
6. What would you like to drink?
7. Would you like cream or sugar (in your coffee)?
8. Who won the game?
9. Do you remember ________________ (a person from the past)?
10. Who will be there?
11. What do you do (for work)?
12. Are you dating anyone?
13. Where are you from?
14. Can I buy you a drink?
15. What’s your phone number?
16. Would you like to have coffee?
17. What’s your favorite song?
18. What’s your favorite movie?
19. Who’s your favorite star?
20. When’s your birthday?
21. What would you like to do?
22. Do you want to come in for coffee (after a date)?
23. Have you been tested for STDs?
24. Do you have a condom?
25. What are your hobbies?
26. Where did you go to school?
27. Will you marry me?
28. Where would you like to live?
29. Who was that?
30. Where are you going to go to college?
31. What are you going to major in?
32. What do you want to do (for a career)?
33. Have you read _______________ (a book)?
34. Who said __________(quote)?
35. Where are you going?
36. Can you come to the party?
37. Is she (or he) your friend?
38. Do you work here?
39. How much will I be paid for the job?
40. When's the meeting?
41. Where's the meeting?
42. Is the boss in a bad mood?
43. What's he (or she) like to work for?
44. How was work?
45. Will you take out the garbage?
46. Did you take out the garbage?
47. How was school?
48. When are you going to clean up your bedroom?
49. Where have you been?
50. Why were you late?
51. Do you know what time it is?
52. Are you ready?
53. What would you like for dinner?
54. What time is dinner?
55. Is a minute (or two minutes) in the microwave enough?
56. Would you like a sandwich?
57. Is this too old (to eat)?
58. Who’s coming to dinner?
59. When will the repairman be here?
60. Are we out of toilet paper?
61. Where are my _______________ (shorts, dress, shoes or other items)?
62. What’s on TV?
63. Did you let the dog (or cat) out?
64. Did you mow the lawn?
65. Do you remember when we _____________ (took a trip or did an activity)?
66. Is it broken (object or body part)?
67. Are we there yet?
68. How far is it to ______________ (place or town)?
69. Is that a _______________ (brand name)?
70. Where did you get that _____________ (shirt, dress, or shoes)?
71. How much does it cost?
72. Does this make me look fat?
73. Do you like this?
74. Does this look good on me?
75. Did you get a haircut?
76. Will you pick up my suit from the dry cleaners?
77. Can I speak to your supervisor?
78. Where are my keys?
79. Where are my glasses?
80. Where’s my cell phone?
81. Where did I park my car?
82. Is that a parking spot?
83. What’s the weather?
84. Do I need a coat?
85. Do I need an umbrella?
86. Have you voted?
87. Is the plane on time?
88. Can you recommend a restaurant?
89. Do you have any vacancies?
90. Do you mind if I smoke?
91. Have you met the new neighbors?
92. How are the schools (in that neighborhood or city)?
93. What’s that bulldozer doing down the street?
94. What’s the population of _______________ (city, town, or country)?
95. Why are you giving me a ticket, officer?
96. Can I see your new car?
97. Would you call me an Uber?
98. How many likes did I get?
99. Am I oversharing?

That’s my list. Did I miss any?

Copyright 2019, Rita R. Robison, Personal Finance Writer

FTC top officials have conflicts of interest with tech and other corporations

Most top officials at the Federal Trade Commission become lawyers and lobbyists for major technology companies after they leave the agency or bring Silicon Valley conflicts with them when they arrive, a Public Citizen report found.

The report shows that most of these officials – 63 percent or 26 out of 41 – have revolving door conflicts of interest involving work on behalf of the technology sector. These conflicts help explain the FTC’s chronic reluctance to strictly enforce consumer protection and antitrust laws against Big Tech, Public Citizen, a public interest organization, said.

The FTC is charged with consumer protection and antitrust enforcement. In recent decades, the agency has taken a light approach to enforcement, especially against Silicon Valley giants such as Facebook, Google, and Uber.

How government regulations help consumers

Conservatives rail against government regulations, and the Trump administration is doing its best every day to cut government regulations that corporations hate.

However, government regulations help consumers. A report by the Coalition for Sensible Safeguards lists 10 worker, health, safety, and transportation standards that could help consumers this summer.

“Summer is supposed to be when we take time off from work to spend with family and friends, enjoy picnics, barbeques and cookouts, lay out by the pool, head to the beach, take road trips across the country or fly to far-flung places,” the report says. “But what happens if you’ve been deprived of the wages needed to take time off or travel, if road trips, flights and tour boats are potentially dangerous, if it’s way too hot to work or play outside, and there’s a good chance the food and water may be hazardous to your health? Suddenly, summertime looks less like a dreamy vacation and more like a scorching hot nightmare.”

The regulations discussed in the report are:

Baby boomers and the art of self-care

Winter is drawing to a close, and spring is coming. It seems people are worn out from the cold weather and lack of sunshine, and maybe even suffering from SAD. So it’s a good time to think self-care . . . and maybe even self-preservation.

This week our baby boomer bloggers offer articles on self-care: using self-compassion, reframing for a different perspective, learning to say no for self-care, processing grief, and sleeping soundly long and often without guilt. Then, there’s information on self-preservation, too: placing a freeze on your credit reports.

Tom Sightings of Sightings Over Sixty reports on these articles in the Best of Boomer Blogs #586. Click here to get the links to the articles. And be sure to join in the conversations. Boomer bloggers love to hear from readers.

Copyright 2019, Rita R. Robison, Consumer Specialist

Top 14 consumer stories of 2018

All in all, it’s been another bad year for consumers. President Trump and his administration’s generate so much chaos that they get all the media attention. Meanwhile in the background, federal agencies are moving forward on the administration’s conservative regulatory priorities, which are harmful to consumers. One bright spot is the Democrats taking control of the U.S. House of Representatives. That will help curb President Trump's excesses.

Here are the top 14 consumer stories for 2018:

1. The Trump administration continues decimated consumer protections.

President Trump appointed Mick Mulvaney, his budget director, as head of the Consumer Financial Protection Bureau. Under Mulvaney's leadership, the bureau reversed prior actions and programs of the agency. It has delayed rules to protect consumers from payday lenders, dropped lawsuits, stripped enforcements of fair-lending protections, and reduced the number of fines issued.

Identity protection tips for the holidays

With high profile data breaches at Marriott and Quora and a new government report about Equifax’s breach, the U.S. PIRG Education Fund is offering tips for consumers to protect themselves as they use their credit and debit cards to travel and buy gifts this holiday season.

“Breached companies from Equifax to Marriott have failed to clearly explain the risks posed by their breaches and the steps consumers can take to protect themselves,” said Mike Litt, consumer campaign director for the fund, a group that helps consumers. “Depending on what information thieves steal in a data breach, consumers could be victims of many different types of identity theft and fraud.”

The U.S. PIRG Education Fund recommends that consumers take the following steps, whether their information was stolen in high profile breaches or not:

Charter Communication agrees to record settlement for fraud in its internet services

Charter Communications and Spectrum Management Holding Co. have agreed to pay $174.2 million for defrauding internet subscribers. About $62.5 million of the funds will go to refunds for consumers, making it, regulators say, the largest-ever payout to consumers by an internet service provider, or ISP, in U.S. history.

Charter Communications merged with Time Warner in 2016, and has rebranded the internet, phone, and cable service as Spectrum Cable. Providing services to more than 26 million customers in 41 states, it’s the second-largest cable operator in the United States by subscribers, after Comcast.

The Tuesday agreement settles a fraud allegation that New York state’s largest ISP denied customers the reliable and fast internet service it had promised.

Five companies settle charges that they had mobile apps that didn’t keep sensitive user information secure

Five companies settled charges Friday that their mobile apps failed to keep sensitive user information secure when transmitted over the Internet.

The mobile apps of Western Union Financial Services, Priceline.com, Equifax Consumer Services, Spark Networks, and Credit Sesame had a security problem that could have allowed sensitive information entered by users – such as passwords, Social Security numbers, credit card numbers, and bank account numbers – to be stolen by eavesdroppers using simple techniques, tests by the New York Attorney General’s Office showed. Although each company told consumers that it used security measures to protect their information, the companies failed to determine whether their mobile apps had this problem.

The settlements with the New York agency require the companies to carry out comprehensive security programs to protect user information.