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CFPB tells nursing homes they can’t try to collect from relatives and friends

Caregivers can’t be pursued over friends or family members’ debts from nursing home facilities. A report by the CFPB gives examples of how this illegal debt collection affects consumers: A daughter: The nursing home sent my name to the collection agency as if this was a debt accumulated by me. Read more →

Let the FTC know about the tricks and traps you’ve experienced at auto dealers by Sept. 12

Have you ever paid for dealer “prep” or add-ons such as extended warranties, fabric protection, and VIN etching? Or, did you find out that the car in the ad costs much more when you get to the dealer? The Federal Trade Commission is working to address deceptive advertising and unlawful add-on sales in the auto industry. Read more →

Credit Karma to pay $3 million for offering deceptive ‘pre-approved’ credit offers

Many people who got “pre-approved” credit offers from Credit Karma weren’t approved for credit and, as a result, wasted time applying and saw their credit scores drop when their applications were denied. Credit Karma deceived people about pre-approval for credit cards or loans offered by banks and lenders that used Credit Karma to promote their financial products. Read more →

Roomster sued by FTC and six states for tricking prospective renters with fake reviews and phony listings

Roomster and its owners are being sued by the Federal Trade Commission and six states alleging that the room and roommate finder platform posted reviews and other information that was false. The lawsuit announced Tuesday charges that Roomster posted fake positive reviews and made deceptive claims about its listings. Read more →

Biden announces student loan changes, canceling up to $10,000 in student loan debt and $20,000 for Pell Grant recipients

A plan to help American families deal with the high cost of college and student loan debts is being put in place, President Joe Biden announced Wednesday, following through on a campaign promise. Under the new initiative, the Department of Education will:    Read more →

Hello Digit fined $2.7 million for faulty overdrafts, not returning overdraft fees, and keeping interest due consumers

Hello Digit, a financial technology company that used a faulty algorithm that caused overdrafts and overdraft penalties for customers, is being required to return money to consumers and pay a fine of $2.7 million. Hello Digit was supposed to save people money, but instead cost consumers money. Read more →

Opendoor to pay $62 million to settle charges it misled homeowners about what they’d make selling their home to the company

Opendoor promised consumers they’d make more money selling a home to them than they’d make on the open market. However, that wasn’t the reality, according to the FTC. Opendoor promoted itself as tech company that uses its pricing technology to offer more accurate offers and lower costs. Read more →

T-Mobile to pay $350 million to settle lawsuits over massive 2021 data breach

T-Mobile has entered into an agreement to settle a consolidated class action lawsuit on claims related to a 2021 cyberattack involving unauthorized access to the company’s systems, the company reported in a filing Friday with the Securities and Exchange Commission. Read more →

Hyundai to pay more than $19 million for submitting false consumer payment information to credit bureaus

Hyundai Capital America is being fined for repeatedly providing inaccurate information to credit reporting companies and failing to address inaccurate information when it was identified between 2016 and 2020, the Consumer Financial Protection Bureau announced Tuesday. Read more →

Consumer finance agency extends deadline for comments on how big bank are working for consumers

The Consumer Financial Protection Bureau is launching an initiative to improve the customer service experience at big banks. The bureau wants to hear from consumers and businesses about their experiences dealing with customer service at their bank or credit union – both the good and the bad. Read more →